Warranty & Service Center

Warranty & Service Center

Hong Kong Warranty Instruction

Description of Warranty Period:

  • This warranty is only applicable to the after-sales service of products sold by our company. The products that are not authorized by our company are not covered by the warranty service.
  • Acerpure product are provided with a 2 years free warranty service with this warranty from the date of purchase. The replacement period for defective new products provided by the company is within 7 days from the date of purchase (Subject to the date of sale on the invoice or warranty).
  • After the product has exceeded the 2 years free warranty period provided by the company, if there is a need for after-sales service, the company will charge related expenses at its discretion, including logistics, wages and replacement parts.
  • If you have any questions about after-sales service, please call no. 2821 0200 or visit Service Center:
    3118, 1 Hung To Road, Kwun Tong, Kowloon, HK
    Monday to Friday : 9:30am – 5:00pm
    Saturday : 9:30am – 12:15 noon
    Public Holiday : close
The Product will not be eligible for free after-sales service as per the warranty if:
  • The Product has exceeded the warranty period provided by Acer or invoice is not presented or is damaged;
  • The Product is damaged by sulfur or caused by coastal environments.
  • The Product is damaged as a result of connections to irregular voltage source.
  • There is improper use, modification or disassembly of the Product without following the operating instructions or machine specifications. In such event, the warranty shall be invalid and Acer shall not assume any legal responsibility.
  • The Product is damaged due to exposure to sunlight, high temperature environments or various humid environments.
  • There is failure to the Product caused by the use of non-original parts, consumables, equipment and accessories.
  • There is damage caused by dropping of the products, or reasonable wear and tear from usage causing scratches or damage to the Product’s appearance.
  • The Product is damaged by the insertion of hard or sharp objects, such as glass, nails, screws, coins, etc. into the Product, whether on purpose or inadvertently.
  • Cosmetic damage to the Product’s appearance, accessories or usage wear and tear consumable materials such as filters, etc.
  • The Product is not sold by our company.
  • The Customer cannot provide the invoice/proof of purchase.
  • This warranty is only limited to the Product itself. If there is additional service required such as delivery or installation of accessories, etc., Acer reserves the right to reject the claim or additional service fees or material costs will be charged as may be applicable.
  • The parts are still usable, but if the customer requests a new one, the parts fee will be charged according to the price list of our company.
  • The company can use new or factory reprocessed parts for product maintenance.
  • Please keep this invoice properly and it may will not be reissued.
  • The above listed items and important items in the product manual, if there is any change or supplementary description, will be subject to the latest announcement of the company.

  • 此保養僅適用於本公司所售產品的售後服務。未經我們公司授權的產品不在保養服務範圍之內。
  • 從購買之日起,Acerpure產品將享有2年免費保修服務。公司提供的有故障的新產品的更換期限為自購買之日起7天內(以發票或保養日期為準)。
  • 產品超過公司提供的2年免費保養期後,如果需要售後服務,公司將酌情收取相關費用,包括物流,工資和更換零件。
  • 如果對售後服務有任何疑問,請致電2821 0200或到訪服務中心:
    週一至週五:9:30 am - 5:00 pm
    星期六:9:30am - 12:15pm

  • 產品已超過Acer提供的保養期限,或者未能顯示或損壞發票;
  • 產品因氧化或沿海環境而損壞。
  • 因連接到不規則電壓源而導致產品損壞。
  • 不按照操作說明或機器規格對產品進行不當使用,改裝或拆卸。在這種情況下,保養將無效,Acer不承擔任何法律責任。
  • 因暴露在陽光下,高溫環境或各種潮濕環境中而導致產品損壞。
  • 因使用非原裝零件,消耗品,設備和配件而導致的產品故障。
  • 產品跌下而損壞或使用時的合理磨損或抓痕造成令產品外觀損壞。