FAQ
Acerpure VORTEX KW1
The spray arm nozzle is clogged.
Solution
Clean the spray arm and run “quick” mode once.
Possible Reason
Added too much dishwasher detergent.
Solution
Run “quick” mode once to rinse off the remaining dishwasher detergent, and add appropriate amounts when washing in the future.
Possible Reason
A non–dedicated dishwasher detergent was used.
Solution
Run “quick” mode once and stop using that dishwasher detergent.
The dishes were placed improperly.
Solution
Please refer to the placement descriptions on P.9.
Possible Reason
The washing process was interrupted abnormally.
Solution
Please confirm whether the machine is in a stable installation environment and restart the machine to enter the washing process.
Added too much dishwasher detergent.
Solution
Run “quick” once or any other modes until the foams disappear.
Possible Reason
A non–dedicated dishwasher detergent was used.
Solution
Please add an appropriate amount of detergent next time, or stop using a detergent that is not dedicated to the dishwasher.
The dish placement overlapped.
Solution
Please refer to the placement descriptions on P.9.
Possible Reason
The washing process has not ended yet.
Solution
Wait for the wash to complete, then it will enter a 60-minute drying process before a complete washing process is finished.
Possible Reason
The washing process is in fruit mode.
Solution
There is no drying process for fruit mode.
The ventilation system is operating.
Solution
This is normal.
If the indicators are all off, the power plug may have become loose or there may be power outage.
Solution
Please make sure that power is connected correctly.
Possible Reason
There are oil stains or water on the power button or your hand.
Solution
Please make sure that your hands and the buttons are clean and dry.
Possible Reason
The power button was not pressed long enough.
Solution
Please hold down the power button for approximately 3 seconds.
Possible Reason
There is no water in the connected water pipe or that the water pressure is too low, causing water shortage in the water tank.
Solution
Please make sure that water is entering normally. Once water enters the dishwasher, the indicator will go off.
Possible Reason
Flow meter malfunction.
Solution
Please contact professionals for repairs.
Possible Reason
Water inlet valve malfunction.
Solution
Please contact professionals for repairs.
Possible Reason
The dish placement is incorrect.
Solution
Please rearrange the dishes securely.
Possible Reason
The dishes are too light or small.
Solution
It is not recommended to put dishes that are too light or small into the dishwasher.
Possible Reason
The dish placement overlapped.
Solution
Please refer to the placement descriptions on P.9.
Possible Reason
Did not select an appropriate washing mode.
Solution
Please select an appropriate washing process.
Possible Reason
A dedicated dishwasher detergent was not used, or the amount added was incorrect.
Solution
Please use dedicated dishwasher detergent, and add an appropriate amount according to the amount of dishes.
Possible Reason
The filter was not installed correctly and caused the food residue to recirculate.
Solution
Please check if the filter is properly installed again.
Possible Reason
The power plug may not be plugged into the outlet.
Solution
Please keep the spray arm nozzle clear and unclogged.
Possible Reason
The spray arm is stuck and cannot rotate normally.
Solution
Please make sure the dishes are not blocking the spray arm rotation.
Possible Reason
The residues on the surface of the dishes are too tough to be removed.
Solution
Soak the dishes for a while, and scrub them first before washing them directly.
Possible Reason
The washing process was interrupted abnormally.
Solution
Please run the washing process again.
Possible Reason
Drain pipe installed too high.
Solution
lease reinstall the drain pipe at a lower position.
Possible Reason
Drain pipe clogged.
Solution
Please make sure that the drain pipe is free of blockages.
Possible Reason
Water pump malfunction.
Solution
Have professionals perform repairs.
Possible Reason
Water inlet valve malfunction.
Solution
Have professionals perform repairs.
The water quality is too hard and causes limescale buildup.
Solution
Please confirm whether there is sufficient dishwasher salt, and you can add 20~25 g of citric acid when necessary and run quick once to clean the water stains inside.
Acerpure VORTEX KW1
The spray arm nozzle is clogged.
Solution
Clean the spray arm and run “quick” mode once.
Possible Reason
Added too much dishwasher detergent.
Solution
Run “quick” mode once to rinse off the remaining dishwasher detergent, and add appropriate amounts when washing in the future.
Possible Reason
A non–dedicated dishwasher detergent was used.
Solution
Run “quick” mode once and stop using that dishwasher detergent.
The dishes were placed improperly.
Solution
Please refer to the placement descriptions on P.9.
Possible Reason
The washing process was interrupted abnormally.
Solution
Please confirm whether the machine is in a stable installation environment and restart the machine to enter the washing process.
Added too much dishwasher detergent.
Solution
Run “quick” once or any other modes until the foams disappear.
Possible Reason
A non–dedicated dishwasher detergent was used.
Solution
Please add an appropriate amount of detergent next time, or stop using a detergent that is not dedicated to the dishwasher.
The dish placement overlapped.
Solution
Please refer to the placement descriptions on P.9.
Possible Reason
The washing process has not ended yet.
Solution
Wait for the wash to complete, then it will enter a 60-minute drying process before a complete washing process is finished.
Possible Reason
The washing process is in fruit mode.
Solution
There is no drying process for fruit mode.
The ventilation system is operating.
Solution
This is normal.
If the indicators are all off, the power plug may have become loose or there may be power outage.
Solution
Please make sure that power is connected correctly.
Possible Reason
There are oil stains or water on the power button or your hand.
Solution
Please make sure that your hands and the buttons are clean and dry.
Possible Reason
The power button was not pressed long enough.
Solution
Please hold down the power button for approximately 3 seconds.
Possible Reason
There is no water in the connected water pipe or that the water pressure is too low, causing water shortage in the water tank.
Solution
Please make sure that water is entering normally. Once water enters the dishwasher, the indicator will go off.
Possible Reason
Flow meter malfunction.
Solution
Please contact professionals for repairs.
Possible Reason
Water inlet valve malfunction.
Solution
Please contact professionals for repairs.
Possible Reason
The dish placement is incorrect.
Solution
Please rearrange the dishes securely.
Possible Reason
The dishes are too light or small.
Solution
It is not recommended to put dishes that are too light or small into the dishwasher.
Possible Reason
The dish placement overlapped.
Solution
Please refer to the placement descriptions on P.9.
Possible Reason
Did not select an appropriate washing mode.
Solution
Please select an appropriate washing process.
Possible Reason
A dedicated dishwasher detergent was not used, or the amount added was incorrect.
Solution
Please use dedicated dishwasher detergent, and add an appropriate amount according to the amount of dishes.
Possible Reason
The filter was not installed correctly and caused the food residue to recirculate.
Solution
Please check if the filter is properly installed again.
Possible Reason
The power plug may not be plugged into the outlet.
Solution
Please keep the spray arm nozzle clear and unclogged.
Possible Reason
The spray arm is stuck and cannot rotate normally.
Solution
Please make sure the dishes are not blocking the spray arm rotation.
Possible Reason
The residues on the surface of the dishes are too tough to be removed.
Solution
Soak the dishes for a while, and scrub them first before washing them directly.
Possible Reason
The washing process was interrupted abnormally.
Solution
Please run the washing process again.
Possible Reason
Drain pipe installed too high.
Solution
lease reinstall the drain pipe at a lower position.
Possible Reason
Drain pipe clogged.
Solution
Please make sure that the drain pipe is free of blockages.
Possible Reason
Water pump malfunction.
Solution
Have professionals perform repairs.
Possible Reason
Water inlet valve malfunction.
Solution
Have professionals perform repairs.
The water quality is too hard and causes limescale buildup.
Solution
Please confirm whether there is sufficient dishwasher salt, and you can add 20~25 g of citric acid when necessary and run quick once to clean the water stains inside.