FAQ

FAQ
Acerpure CHEF KV1
Acerpure COOL AC551-50W Acerpure COOL AC553-50W Acerpure COOL AC333-10W Acerpure PRO AP551-50W Acerpure PRO Classic AP352-10W Acerpure COOL AF354-20W​ Acerpure COZY AF551-20W Acerpure COZY HF1 Acerpure COZY F5 Acerpure COZY AF533-20W Acerpure COZY AF773-20W Acerpure CLEAN SV552-10W Acerpure CLEAN HV312-10W Acerpure CHEF KF754-70W Acerpure PRO HM313-10W+AP551-50W Acerpure AQUA WP333-20W Acerpure AQUA WP5 Acerpure CLEAN V2 Acerpure CHEF KV1 Acerpure VORTEX KW1

Acerpure CHEF KV1

Unable to bake slightly brown colors.
Was an incorrect mode selected? Was the timer stopped while cooking?
Under toast mode and cheese toast mode, the slight brown color baking is performed at the final stage of the timer. If operation was interrupted during the process, the slight brown color may not be obtained.
Based on the voltage status of the outlet, the ambient temperature/ surrounding and the condition of the toast, the slight brown coloring status may vary.
1.Coloring can be enhanced with process nine mode.
2.Please adjust the time the next time you cook to bake the slight brown color you prefer.
Did the position of the food material deviate from the heating tube?
Please place the food materials at the center of the oven.
Is the inside of the oven dirty?
Is the inside of the oven dirty? When the inside of the oven is dirty, it would be difficult to obtain slight brown colors. Please clean and maintain the product regularly.
Does not generate steam.

Did the inside of the oven heat up?

When this oven is used continuously, because the inside of the oven is in a high-temperature state, condensation may not occur, and steam could not be seen.

However, this is not abnormal.

Is there water in the boiler tray?

Please make sure the chamber has cooled off, and then check the boiler tray.

Was it used under a mode that do not require steam?

Steam will not be generated under these modes.


There is moisture remaining in the boiler tray.
Was more than 5cc of water added? Was the operation time shorter?
If more than 5cc of water is added, the water may not boil completely, which causes residue.
Was it used under a mode that do not require steam?
The boiler tray will not operate under these modes, therefore moisture will remain even if water is added.
The heating tube is dirty.
Please do not wipe the heating tube. Due to the features of the material, it may be difficult to remote the dirt attached on the heating tube completely. However, it will become less noticeable with continued use.
Acerpure CHEF KV1
Acerpure COOL AC551-50W Acerpure COOL AC553-50W Acerpure COOL AC333-10W Acerpure PRO AP551-50W Acerpure PRO Classic AP352-10W Acerpure COOL AF354-20W​ Acerpure COZY AF551-20W Acerpure COZY HF1 Acerpure COZY F5 Acerpure COZY AF533-20W Acerpure COZY AF773-20W Acerpure CLEAN SV552-10W Acerpure CLEAN HV312-10W Acerpure CHEF KF754-70W Acerpure PRO HM313-10W+AP551-50W Acerpure AQUA WP333-20W Acerpure AQUA WP5 Acerpure CLEAN V2 Acerpure CHEF KV1 Acerpure VORTEX KW1

Acerpure CHEF KV1

Unable to bake slightly brown colors.
Was an incorrect mode selected? Was the timer stopped while cooking?
Under toast mode and cheese toast mode, the slight brown color baking is performed at the final stage of the timer. If operation was interrupted during the process, the slight brown color may not be obtained.
Based on the voltage status of the outlet, the ambient temperature/ surrounding and the condition of the toast, the slight brown coloring status may vary.
1.Coloring can be enhanced with process nine mode.
2.Please adjust the time the next time you cook to bake the slight brown color you prefer.
Did the position of the food material deviate from the heating tube?
Please place the food materials at the center of the oven.
Is the inside of the oven dirty?
Is the inside of the oven dirty? When the inside of the oven is dirty, it would be difficult to obtain slight brown colors. Please clean and maintain the product regularly.
Does not generate steam.

Did the inside of the oven heat up?

When this oven is used continuously, because the inside of the oven is in a high-temperature state, condensation may not occur, and steam could not be seen.

However, this is not abnormal.

Is there water in the boiler tray?

Please make sure the chamber has cooled off, and then check the boiler tray.

Was it used under a mode that do not require steam?

Steam will not be generated under these modes.


There is moisture remaining in the boiler tray.
Was more than 5cc of water added? Was the operation time shorter?
If more than 5cc of water is added, the water may not boil completely, which causes residue.
Was it used under a mode that do not require steam?
The boiler tray will not operate under these modes, therefore moisture will remain even if water is added.
The heating tube is dirty.
Please do not wipe the heating tube. Due to the features of the material, it may be difficult to remote the dirt attached on the heating tube completely. However, it will become less noticeable with continued use.